"logo": "https://www.taxact.com/images/schema-logo.jpg", my feel that your IDs are not right or your W2's could be fake so the best thing is to use a Tax Preparer that is reg.. with them One time I found out there were dozens of refunds going to the same address. This product is not a loan. At years end 2022 TPG website no longer shows my refund on the site. Its ridiculous at how many people are complaining about the same thing. Taxpayers can find contact information for Santa Barbara TPG. Calling the IRS or the Taxpayer Advocate Service: Calling will not expedite your refund either. SBBT never contacted me to tell me jack ### about even having my $. Website. that is just bs. She said it's being held "because of the amount of my refund". Please login to your account by completing the form below. I spoke to customer service at sbtpg 2 times they said my refund had been mailed feb 4,2022 but now I call the recording tells me ss# is invalid, it's now feb 21st,2022 still no refund Ice been fighting since feb 2021 for my refund i think turbotax should refund me for paying for there bull**bleep** service twice now,for what turbotax didn't do nothing but sit playing with each other collecting my hard earned money **bleep** turdbow tax, Hey I have gotten contact of SBTPG and they said the have my return and have had it since the 16th but refused to send it to me and promised a call yesterday about how to fix this all. My bank closed my savings account due to low funds, and did not inform me. I've been calling you people nearly every day since the 11th after I was already told on the 1st that my check was already in the mail. NorCalCourtney, I am having the same EXACT problem! Reminder: DO NOT request a trace prior to the timeframes above. I PAID EXTRA FOR TURBOTAX TO ASSIST WITH ISSUES AND I HAD TO DO ALL OF THE WORK! 75460 Listing for: Kroger Part Time position Listed on 2023-01-23 Job specializations: Customer Service/HelpDesk . I filed my taxes with TaxSlayer online and funds were for direct deposit. Desired outcome: I have seen a number of review shaming this company. Please refund" and i would like apology and " I would appreciate a response. I called yesterday to put a trace and after waiting 2 hrs the rep said a supervisor will call me in 24-48 hrs to assist me. It is a matter that should be taken legally further, news or whatever will get their attention to FIX THIS MATTER A.S.A.P Please. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). (Not to bad) they tell me that all they can do is put my account on hold and then I was to wait 24hrs then go on the online site and send proof of identity. We faxed all the documents liked they asked and they said his SS card was tampered with.. HAHA very funny it was still attached to the paper they send it in the mail attached to. There is a SERIOUS problem with SBTPG! Which means the Check that they told me yesterday would be printed and sent out today still hasn't been processed and may never get processed because these people can't tell you when they do what or even IF they do it and apparently like to randomly choose not to do anything unless you call them. I want my money in my bank account or in my mail box. Send form again. "https://www.facebook.com/taxact", The *** confirmed with me that theres no offsets or delays and that the refund was released in its entirety. Well this is my first year filing with turbo tax and basically I had an terrible experience with this sbtpg bank first of all someone changes the bank and routing number on my account so my money wasn't deposit into my account it was sent back and they said they was gone issue out a check and I should receive it in 3 to 5 days still no check what is going onI will never use them again, A class action lawsuit needs to be filed against TurboTax and Santa Barbara Tax Products Group. Find our contact information including our hours of operation. Second Followup: My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. I had my filing fees taken out of tax refund and apparently my whole refund from the IRS went to SBTPG who takes the filing fees out of it and is supposed to send the remainder of my refund to my account the same day. Tuesday - no check. It was a simple filing. I will never use turbotax again. But where is that $20 going?! Please email me if you do understand. I called the Customer Service number line and they game false bank numbers from 2015 and information that was old. IRS assistors cannot start a trace prior to those timeframes. They even train their workers to lie for them and its sickening. According to records, IRS wire transferred my refund on March 24th and that same day, SBTPG apparently authorized my tax preparer (TP) to release/cut the check but I never got a call from my TP that my refund check will be ready for pick up. Do not use santa barbara tax products or turbo tax. Description. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I was told in June it was being sent back to the IRS. But no they just dont care about the ones that r needing their refunds right now and ones that r losing everything with the pandemic and how hard it is on everyone right now cause they dont have to worry about where they going to get there next meal or where they going to live cause they r being evicted from there homes. And free tax is suppose to be free. So is this a coincidence or are they working together to hold so many refunds. My account is on ground lock because I called Greendot & pressed random numbers just to connect with someone. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Over the course of 10 months Ive filed Form 3911 with two different IRS agents. I was told it got sent because I asked for rapid refund which I most certainly DIDN'T. For them to send my refund back to the irs.. Hopefully I will help somebody in the future not go through the same thing. I only got half of my Federal Taxes and now I'm still have NOT RECEIVED My State Taxes and it's going on 2 months now. ok I will go with that but she said come next week and get the check so we did and she took out 1000 to do our taxes. No problem. Desired outcome: I wait till the next day I log into the online site now it's saying my information is not available online and to call the toll free number. The IRS has submitted the case to BFS for an investigation. Call us Monday-Friday: 8:30am - 7:30pm ET at 866.501.3705. I've never had problems with the United States Treasury issuing funds on a scheduled date; in fact they've posted funds to my bank account a day earlier on several occasions. Back. I almost had a nervous breakdown and literally broke down crying at one time I was on the phone with this supervisor who asked me why I didn't go to my tax preparer and have the form signed by him when it doesn't even indicate on the form that it needs to be. **, **Say "Thanks" by clicking the thumb icon in a post. Customer service hours: Monday - Friday, 7:00 am to 5:00 pm. Need to find a different location? They have Hi, Ok fine - fax is good, they give me a new number DIFFERENT than the online addy I sent them to last time. Holidays / Office Closed: December 26, 2022 January 2, 2023 May 26 & 29, 2023 July 4, 2023 My refund was issued to this "bank" on February 2nd. I have been waiting on my refund since February, it was supposed to be sent back to the irs since April because of the address I need to know whats the hold up Im not getting any answers and this is ridiculous I have been waiting long enough I need some answers! height: 100px; 2 Select the how you would like to receive your check. [protected], Desired outcome: Enter "2021" as the Tax Period. I'm an independent tax professional (800) 779-7228 i am very much interested in in this lawsuit i was supposed to receive my refund 3/16/2022 and never received the check they have gave me the run around multiple times they don't understand the hardship my family and i went through without this payment such a sad situation. Supposedly TPG products do not provide that service anymore but has not informed anyone and havent created a solution to resolve this. If your refund is short $1,400 then the IRS has records that show you were sent the 3rd stimulus payment so they removed the $1,400 Recovery Rebate Credit that was entered on Form 1040 Line 30. Another person, who must not have known I called, called my husband later that day and told him that a check had been mailed because the fax we had sent wasn't received in time and to expect to receive it within 12 days. They are all liars, they will hold your money and lie on the irs! This product is not a loan. } Therefore, your review page is showing a Direct Deposit to them. When completing item 7 under Section 1: Check the box for "Individual" as the Type of return. vcita Guide. Santa Barbra Tax Products Group (TPG) - Customer Service. I filed on the IRS website with free tax. Your email address. SSN. Authorization number. There is a fee, depending on your return, but when the amounts are large like you are seeing, this is an adjustment by the IRS to your return. Fixed the issue. I filed 2012 taxes with turbo tax as I have for years. I have read through most of the complaints and I have to say it is hauntingly familiar. I was supposed to get back $2398 from the federal. Been preparing taxes professionally for 10+ years. was told there was no phone number for them so freetaxusa told me to contact ruby Fairchild who is customer service supervisorshe is a liar she told that my refund was sent back and it was notI still do not have my money it's so much more I can tell about these people how is this possible who do these people answer to who is over SBTPG and ruby Fairchild and freetaxusawho answers question about their bad practices I am owed 11,344 and civista Santa Barbara bank has our money they even had a account with my name and I did not give them permission to haveI also put a trace on the check through the irs. My husband and I are going through the very same thing right now, to make matters worse we needed that return to pay rent! The man I talked to said that my ID was "too dark" to be validated and that a check had been sent and to expect it in 3-5 days. I worked for the I.R.S. So what happened was it taken care of and how, I didn't get all my tax return where is it. They process the refund when you have the Turbo Tax fee taken . Neither is the case in my situation and TurboTax stole over $1100 from me. I even told him that I can go to their office on a Saturday and slap my son's hospital records on his face even telling him why are they holding and making it difficult for me to get MY money. Organizing Clients for Easy Categorization. Santa Barbara Tax Products Group [SBTPG] review: Santa Barbara Tax Products Group [SBTPG] - tax refund, Santa Barbara Tax Products Group [SBTPG] - tax refund - omitting a number in my checking account, Santa Barbara Tax Products Group [SBTPG] - tpg mailed my refund check to the wrong address, Santa Barbara Tax Products Group [SBTPG] - With holding my refund, Santa Barbara Tax Products Group [SBTPG] - my irs refund, Santa Barbara Tax Products Group [SBTPG] - Tax Money still not received, Santa Barbara Tax Products Group [SBTPG] - Bank product reports, Santa Barbara Tax Products Group [SBTPG] - Tax refund. Get home and low and behold I have an email from late sunday night from SB TPG telling me my check is in the mail! Managing and Sharing Documents. Please provide them with your name, license plate number and the estimated number of days you plan to park at JFK. Claim it and get a lot of features. Apparently, holding on to my money longer for some obscure reason allows them to collect more interest on it. Its showing on the *** end. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. in Mand You can contact them SBTPG, toll-free, at. They gentleman I spoke with acknowledged that he did receive my fax and said that my funds were released on April 22, 2014. "telephone" : "+1-319-373-3600", I had called him at 6:08pm central time. Deduct From Your Federal Refund: A $40 Refund Processing Service fee applies to this payment method. It's 1-24-23 and I still don't have it. vcita Guide Your comprehensive guide to vcita's main features and workflows vcita Help and FAQs On April 24, 2014 (today) I contacted them, after reading a few posts about them and their practices, and verified that they received my fax. Please contact me if your interested in joining. Client ID. I think the state should investigate this group! I filled my taxes April of 2020 with TurboTax, which I never received, months after I was told it was issued. TPG sent my tax return to an account that was closed. But this time my husband had heard about this lady that did taxes for his co workers and she is good, he said.and this is how it works.You go to her place, And you give ids, ss, etc.. and fill out these papers with your information and giving her permission to do you taxes, you give the paper work to her and she does the taxes on line and before you see the tax she slips you a piece of paper and either you agree or you don't. If we owe the IRS they want their money right then or they able to take liens and other things out on us. I'm to the point that I'm going to file fraud charges with the Atty General of CA. Is this your company? We'll help you get started or pick up where you left off. Username. One of your managers will soon be a whistleblower. Who do I need to contact to fix this issue/when is the rest of my money coming? No one has called to help. Ok so Monday - Friday, should be there the next tuesday (10th) at the latest. Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. So I can be issued a check. Not they claimed to send it back to the irs, but its been more then 12weeks now & the irs still doesnt have it. My federal refund has been on hold for weeks and just recently I found out that it is because of Santa Barbara Tax Products Group. At this point I feel that your company has stolen my money. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. All my other documents match, including my wife's, and my SS Card is quite legible-they just don't like it? You dont realize all the fraud. But on sept 21 2022 the irs deposited a refund into the civista bank a little over 5000 and they have had it almost a month now and I cant get them to answer the phone or email me or call me at all. I was repeatedly lied to for months by being given MULTIPLE dates that my refund was mailed to me. **Disclaimer: Every effort has been made to offer the most correct information possible. He has also been playing this WAITING GAME of NO MONEY and also says it's frustrating. I received my taxes through sbtpg 03-05-22. Share your photos and videos with others to prove the truth of your words. My Name Is Ms Lavonne A Gaddis or Layonne Annette Gaddis-armour need help at a home out my owner my Identity Theft my home all account's back now in My Name Ms Lavonne Annette Gaddis today Investors Xl, LLC now from 1997 to 2016 back to MS Lavonne Annette Gaddis Mr. Brandon Leon Armour and Mr. the law Mack clayton attorney law Identity theft I want money back and grantor my back my live back my good credit back to for 1997 to now and My good name Ms Lavonne Annette Gaddis or, and Layonne Annette Gaddis. File a complaint to Santa Barbara Tax Products Group [SBTPG], tax refund - omitting a number in my checking account. "Lady, I have 0 faith in your organization right now you've already kept me waiting for the better part of two months now. " Well guide you through the process. They just dont care. I will never file on line again. Saturday 8 AM 6 PM ET. Next time i'm not going to be lazy and pay my fees upfront. Live Support Numbers - Tax Professional Support: (800) 779-7228, 24 Hour Automated Support: (800) 455-7228 and Taxpayer Support: (800) 901-MONEY [6663]. No to mention the hours of waiting on hold to speak to some incompetent agent with no answers. they have my money, wont give me any timeframe & hang up after an hour on hold. We will NEVER use TURBO TAX ever again. I have tried to call and sent multiple requests for help and continue to get nothing in response. Honestly since you've already emailed me ONCE (erroneously) that my check was in the mail I don't see why you can't email me when this one processes and include the Certified Mail Tracking number. Walmart very quickly says "problem" and to call their 800 number as there is a "credit issue" BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Marketing. I did this 3 different times. Please notify us at 800.604.9368. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I would appreciate a response, and my money refunded to me. Tax product group took out funds to pay the tax preparer and was supposed to send me my refund for $2700. I have been instructed to wait 7-10 business days and still nothing, I have called and waited hours to speak to someone, they says wait 15-23 business days. These people will keep your money. My Partner also applied two days later after me and did his Taxes on his own and has also been waiting for his Federal Taxes going on 2 months and no one to help him. Monday - Get number Send number in reply to request for number - replies have been inline so all the information is there if they just scroll down. I get the paperwork over the weekend (as I work in a different city from where I reside) and fax it in Monday morning. Once you hear the prompt ask you for your card number or SSN, DO NOT ENTER ANYTHING, wait 5 seconds. The closing verification effects, carried out on (June 27, 2019) sbtpg.com show that sbtpg.com has an expired SSL certificate (expired on . I will never use TT again and I will not sign up for electronic e-file ever again. The IRS should be doing something about this . Ive been dealing with sbtg for months now trying to obtain my refund , on hold for hours to speak to someone and when you finally get a live agent there extremely rude ! Please wait 5 to 7 business days. { Tax product group has locked my account so I can no longer access it to see what's going on, nor can I call in. Arieldeseree95@gmail.com. But on their Turbo Tax Website it shows they were both accepted, but I have NOT got any money from the State and only half of my money from the State Taxes. They then had me fill out and have notarized a paper stating I never received it. Our Customer Care team can help you out! To complete the Form 3911: Write "EIP3" on the top of the form to identify the payment you want to trace. TPG supposed to send the refund back to IRS because on 05/18/2022 they claimed them issued a check that I never received Santa Barbara tax group was sent by turbo tax 6k of my daughter Ariel obrien money. 100 E Water Street, Sandusky, OH 44870-2210. IDK anymore. I worked for the I.R.S. JFK, as most of us know, is one big hot spot. Once you have confirmed that your federal refund has been released, check the status of your Refund Transfer by visiting taxpayer.sbtpg.com. They should step in tell the bank to get new addresses or accounts and send them out. The complaint has been investigated and resolved to the customers satisfaction. To get my full refund that the irs told me they have of mine. Submit a complaint and get your issue resolved. Instead, they're holding it for 2 weeks as well as adding an additional $10 fee to the filing fees. Automatic Client Messages. The outgoing message gives me that my check was mailed the day I am calling (dont make sense broken system) I finally speak to someone, they tell me after 6 attempts; say that a cashiers check was mailed always one day next from the day before that I called to always never quite be 10 days. And if they don't give me a definite answer (check cut and will be in the mail the next day) that I will involve the IRS. Something need s to be done and this bank needs to answer phone calls. So I told him why I didn't do that? I still ain't received it in the mail, cannot get ahold of the irs and wmr still shows it deposited in tpg account I'm now in. Dec 16, 2021 301 Commerce Street, Suite 3300. Tax refund and e-filing are , I had fees taken from refund and today around 6am est SBTPG updated to refund recieved and fees taken out. AMD If so, we should all sue the heck of of them. arival33 at hotmail dot com Does anyone know why that isit put a hold on my process. I hav contacted the bbb and the response they gave is not any help at all they said now 16 weeks or longer before sending my refund back to IRS. This happened to me. They are thieves. I spoke with someone from Intuit Customer Support and they claimed that this has nothing to do with TurboTax but the government (either Fed or State) removing $ for tax credits or owed money from previous tax years. You can contact them SBTPG, toll-free, at1-877-908-7228or go to their secure websitewww.sbtpg.com, https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service, Social Security number keeps saying invalid. Add file or drop files here. IMHO, I believe TT is culpable since they are aware of numerous complaints and still continue to use their services. About us | Privacy policy | A Green Dot Company NMLS ID 914924 | Santa Barbara Tax Products Group, 2023 | Privacy policy | A Green Dot Company . I am in the same situation. States Santa Barbara Tax Products Group [ SBTPG ] phone number +1 800 779 7228 13 19 What is Santa Barbara Tax Products Group [ SBTPG]'s email address? I would like for them to send my Funds and All of it. Filing status. I'm also going to file a complaint with the IRS about this company's practices. Filed 2012 taxes with turbo tax fee taken holding on to my money?. Over $ 1100 from me havent created a solution to resolve this Type return... In my mail box by being given MULTIPLE dates that my refund for $ 2700 my wife 's, my. Said that my funds were released on April 22, 2014 the status of your managers will soon be whistleblower! A response, should be there the next tuesday ( 10th ) at the latest and was to. Review page is showing a direct deposit a coincidence or are they working together hold... They process the refund when you have the turbo tax taken care of and how I. It for 2 weeks as well as adding an additional $ 10 fee to the IRS want... 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